Privacy Policy

1. Who We Are

IndianCateres.com ("we", "us", "our", "the Website") is an online marketplace, headquartered in the United Arab Emirates, that helps customers discover and connect with independent Indian catering vendors. While our operations are currently most active in the UAE, the Website is available to customers and vendors worldwide, and we intend to expand our vendor network across other countries and regions over time. We do not prepare or deliver food ourselves, and we do not process payments on behalf of vendors — all bookings, quotes, and payments are arranged directly between the customer and the chosen vendor.

2. Information We Collect

We collect the following categories of information:

• Inquiry & booking details: when you submit an inquiry or booking request through the Website, we collect your name, phone number, email address (if provided), event type, event date, guest count, location, and any notes or package details you share.
• Reviews: if you submit a review or rating for a vendor, we collect your name, rating, and review text, which is displayed publicly on the vendor's listing.
• Vendor registration details: if you register as a vendor, we collect your business name, contact details, login credentials, menu and pricing information, and related business content.
• Technical information: standard web server logs such as IP address, browser type, and pages visited, collected automatically for security and analytics purposes.

3. How We Use Your Information

• To pass your inquiry or booking details to the relevant vendor(s) so they can respond to you, including via WhatsApp or email.
• To display your submitted reviews on the relevant vendor's public listing.
• To operate, maintain, and improve the Website and the vendor marketplace.
• To detect and prevent fraud, abuse, or misuse of the Website.
• To communicate with vendors regarding their account, listing status, or registration.

4. How Your Information Is Shared

When you submit an inquiry or booking request, your contact details and event information are shared with the specific vendor(s) you contacted so they can respond to you directly. We do not sell your personal information to third parties. Your information may also be shared with service providers who help us operate the Website (such as our hosting provider), solely for that purpose.

5. No On-Site Payments

IndianCateres.com does not process, store, or handle any payment card or bank information. All financial transactions for catering services take place directly between the customer and the vendor, outside of this Website.

6. Data Storage & Security

Information submitted through the Website is stored in a secured database and access is restricted to authorized administrators and the relevant vendor account. We take reasonable technical measures to protect your information, including secure login systems, but no method of transmission or storage over the internet can be guaranteed to be 100% secure.

7. Your Rights

Subject to applicable UAE data protection law, you may request access to, correction of, or deletion of your personal information held by us. To make such a request, please contact us using the details below.

8. Cookies & Analytics

The Website may use cookies or similar technologies, and analytics tools such as Google Analytics, to understand how visitors use the Website and to improve our services. You can control or disable cookies through your browser settings.

9. International Use

IndianCateres.com is accessible to visitors, customers, and vendors from anywhere in the world, not only the UAE. If you access the Website from outside the UAE, your information may be transferred to, stored, and processed in the UAE or in other countries where our service providers operate. By using the Website, you consent to this transfer. Data protection laws vary by country, and where required by local law, we will take reasonable steps to comply with applicable regional data protection requirements.

10. Children's Privacy

The Website is intended for use by adults arranging catering services and is not directed at children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.